I served as the CEO of Infonavit (biggest mortgage lender in Mexico) for the past six years. During this time, we launched various financial inclusion and innovation programs, which have significantly improved access to credit for individuals. Additionally, we focused on alleviating family debt and expanding our impact through social projects. Below is a summary of the key highlights from the 2018-2024 period:

1. Debt Reduction for Families. One of Infonavit’s main goals was to remove unpayable debts. In 2019, the Responsabiliad Compartida program was launched, converting credits from Minimum Wage (VSM) to current pesos. This helped over 1.3 million people with more than 88 billion pesos in debt forgiven. The Institute also stopped mass lawsuits and property auctions, protecting borrowers’ assets, and restructured over 5.2 million loans, more than any earlier administration.
2. Improvement of Credit Schemes. In 2020, Infonavit reformed its law to offer direct loans without intermediaries for land purchases and self-construction. The restriction limiting workers to only one loan was also lifted, allowing multiple loans over their working lives. Interest rates were reduced, dropping from 12% in 2018 to a range between 3.5% and 10.45%, with lower rates for lower-income earners. Additionally, loan commissions were eliminated, and highest loan amounts were increased, benefiting 2.6 million workers.
3. Digital Transformation and Direct Service. Infonavit expanded its digital platform, Mi Cuenta Infonavit. The platform grew from 7 million users in 2018 to over 16 million by 2024. This allowed users to manage their loans online, review payment histories, ask for loan restructuring, and more—all quickly and easily. At the same time, the Institute opened 22 new local offices, bringing direct service closer to workers nationwide. This effort resulted in faster and more efficient services.
4. Financial Strength and Transparency. During this period, Infonavit achieved unprecedented financial stability, improving its financial balance and generating higher returns for workers. Operating costs were reduced, and transparency policies were implemented, leading to more efficient resource management.
5. Urban-Centered Loan Criteria. Infonavit also introduced stricter urban planning criteria for approving loans. This idea was inspired by Carlos Moreno «15-minute city». The Institute now evaluates the surrounding urban environment of housing developments. They ensure that these developments are located near essential services like schools, healthcare centers, and markets. Parks and access to transportation are also considered. This shift ensures that housing meets quality standards. It is also situated in areas that enhance the well-being of workers and their families. It provides access to education, health, and employment opportunities.
6. Cultural Innovation. Finally, Infonavit promoted social projects. Examples include the National Housing Museum (Munavi) and the National Housing Library (Binavi). These projects foster access to knowledge and promote housing culture in Mexico.

In summary, Infonavit’s achievements from 2018 to 2024 represent a significant transformation. These achievements help millions of workers. They do so by improving credit options, protecting their assets, and ensuring more fair access to housing.